FAQ: Answer

What is your cancellation policy?

We have a strict 24-hour cancellation policy in place, which gives clients enough time to cancel any upcoming sessions in the diary. A 24-hour window means that other clients can then book online at fairly short notice if a slot becomes free on MindBody. Sessions can be booked up to within an hour of their start time. All cancellations must be made online and not sent directly to Carlos via email, what’s app, text message, Instagram, or Facebook.

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What our clients say

So, I came to Carlos after having my second child and not being able to shift the last bit of weight as timely as I wanted to… GREATEST DECISION EVERRR! Carlos is an amazing trainer… kind, personable, patient. He trains you like a beast but understands that your best can be different each day. I love the fact that he is flexible with his training regime and doesn’t stick rigidly to a pre-planned work out. He is also very helpful with nutritional advice and doesn’t mind you bombarding his phone with your meals! He’s an all-round good guy, can’t recommend him enough, but don’t take my word for it… If you want to look after yourself by way of keeping fit, give Carlos a go… he even gives you a free taster session!!

Christina George-Stone

I have been going to Carlos for several years now and he has really helped me improve my fitness. It is a small, friendly, and comfortable studio with great equipment. Carlos really knows his stuff and tailors his training programs to your needs and goals. Highly recommend!

Lynsey Taylor

I’m so happy to have discovered The Carlos Method this year. I’ve dabbled a bit with other trainers and gyms/classes in the past, but this is the best service I’ve found by far. Carlos is a brilliant trainer and clearly so dedicated to what he does. It’s a very welcoming environment and the 30-minute format works well in terms of intensity + time effectiveness. Carlos also always ensures to tailor everything to my needs (and remembers my strengths & weaknesses so I feel in safe hands). Before/after your sessions you are also allowed to use the gym facilities to do additional cardio etc. which makes it super value for money. I would highly recommend to people of all ages and abilities.

Heather Makin

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