How do I get access to the MINDBODY app?
We will send you booking instructions on how to use the MindBody app after your free taster session with Carlos.
More Q&As from the Booking Category
What is your refund policy?
We are happy to refund any remaining sessions on your account provided it is within 12 months of purchase. However, please note we cannot refund any sessions that you have already had. All personal training sessions expire within 12 months, so if you want a refund after this period then it will not be possible. The exception to this is the 28-Day Body Blitz, which must be used within 5 weeks of purchase.
What is your cancellation policy?
We have a strict 24-hour cancellation policy in place, which gives clients enough time to cancel any upcoming sessions in the diary. A 24-hour window means that other clients can then book online at fairly short notice if a slot becomes free on MindBody. Sessions can be booked up to within an hour of their start time. All cancellations must be made online and not sent directly to Carlos via email, what’s app, text message, Instagram, or Facebook.
How do I cancel a PT session?
If you would like to cancel a session this must be done online and with at least 24 hours notice before the start of your session time. Cancellations can either be done through the Mind-body desktop version, or the app. Please note that Carlos cannot accept calls, text messages, or what’s app’s regarding late cancellations and any attempt to do will still result in a late charge. We continue to invest into our MindBody subscription so that this aspect of the business is taken care of automatically.
Can I share my PT block with a family member or friend?
Due to previous issues in the past, we would need you to please purchase your PT block up front in one, single payment only. Once payment has been received in full, you could then share your block with whoever you wish. However, sorting out who pays/owes for what session needs to be discussed among yourselves. The responsibility of this will lie with the person who purchased the PT block.
Do you sell gift cards and how can I purchase them?
Yes we do but only e-gift cards. These are personalised with the recipients name and are then sent back to you via email. These can be printed at home if you wish. There are a variety of designs available and for different occasions. Please send an email to email@example.com and we can arrange this for you.
Do you offer discounted rates?
We have already discounted our packages, as you will be able to see on our prices page. A single PT session for any of our services is always the most expensive and then the price drops by £1 per session, as you buy a bigger block. This can clearly be seen on our prices page. We are afraid that no other discounts are available, as we offer competitive pricing within the local area.
What do I bring to my free PT taster session?
Come wearing comfortable gym kit, i.e. tracksuit bottoms/leggings and a breathable top. Bring a sweat towel and bottle of water, as I will get you working during the session. Maybe a change of tops might be a good idea, in case it’s covered in sweat and sticking to you. If you are coming to see me during the warmer months, then you could even bring a yoga mat and do some stretching outside in the garden after your session. Don’t worry if you forget your yoga mat, as I do keep a spare one in the studio.
Do you accept cheques, debit cards, credit cards, or cash?
We accept direct bank transfer of monies into our Starling business account or cash payment on the day. This avoids 3rd party processing fees from payment machines, or the MindBody app, which helps us to keep PT prices affordable and great value for our clients. Please note that we don’t accept cheques. All sessions need to be paid for in advance.
What is a free taster session?
Carlos will take you through a 30-minute workout that will be tailored to you and your body. Here, he will have a chance to get a good idea of your fitness, strength and general movement. He will also learn about your injuries and any medical conditions you may have. Please ensure that you arrive at least 10 minutes early to warm up thoroughly before you start with Carlos if possible. This will not be a sit down consultation, as we have found it far more effective to actually get you moving from day 1. You will be able to experience a typical PT session at our studio and decide whether Carlos’ training style is right for you and your needs.
Can I book regular, fixed PT sessions with Carlos?
Yes. We always advise you sticking to some kind of routine and having a regular slot and time but we know this is not for everyone. At our London studio, 75-80% of the studio had fixed bookings, whilst a good 20% chose to book ad-hoc due to work, family and social engagements. By booking in a fixed slot, you can plan other activities around your PT and from observation the clients that have a set schedule tend to train the most consistently, both inside and outside of their time with me. However, the choice is yours of course. To book a regular, weekly slot please contact Carlos directly and he can enter them in for you. However, we can only book in sessions that have been paid for in advance, i.e., if you buy a block of 10 then we can only pre-book 10 sessions.
How and when do I pay for my PT sessions?
All sessions, blocks and packages must please be paid for in advance.
How do I book my free taster session?
Please fill out the enquiry form on our Homepage and Carlos will be in touch within 24 hours to book in your free taster session with him.